Your Nissan service department is the best place to have your Nissan serviced or repaired. They have certified service technicians that are thoroughly trained in your specific vehicle. They have the tools designed to service Nissan cars and trucks, as well as the best Nissan parts. Following are five things to remember when visiting your Nissan service department, that will make your experience stress-free.
- Don’t be afraid to ask for a loaner car. Sometimes your car’s service will be something minor, that you won’t mind waiting in your Nissan service department’s comfortable waiting area. However, on occasion, your service or repair may have you without a car for longer than you’d like. If it’s a day-long service, your Nissan service department can provide you with free shuttle service to work or back to home. If your repair will last longer than a day, most Nissan service departments have free loaner cars, as a courtesy service to their customers.
- Be as specific as possible. When you speak with your Nissan service adviser to explain what you need, be as specific as possible. Be sure they note any relevant information on your service request, to relay to the service technicians that will be performing the work. Describe what problem you are having, what signs are related to the problem and when exactly you experience them. You can even write down the details of the problem yourself and bring it into the dealership’s service department. If it’s an intermittent problem, taking a video when it’s happening can help ensure your service technician can actually see what’s happening.
- Understand your charges. Your Nissan service adviser will have a full quote written up for you, with a detail of charges for their recommended service. Read over your service quote carefully. Be sure you understand your charges, to make certain all of your concerns are covered. If there’s something you don’t fully understand, be sure to ask your service adviser to explain the charge, before you authorize the repair or service. Your Nissan service department is there to help you.
- Go for a test drive. Your repair should include a warranty; however, there is nothing more frustrating to get home from the service center and have your car begin to make the same noise you just had repaired. Instead, take your car for a test drive around the area and make sure the problems you were experiencing are completely fixed. If not, head right back to the service center and explain the issue to your service adviser.
- Be patient. Your Nissan service adviser will let you know what you should expect, regarding the length of time for your repair. However, sometimes a repair takes longer than expected or the service department may need to order parts, which can extend the time it was originally thought to take. Remember – although you may be eager to get your car back, it’s more important for the service technician to take the time needed to get the repair right.