Nissan takes customer service seriously. From the moment you walk into the dealership, looking for your new or quality pre-owned Nissan through your many years of ownership, Nissan understands that a high level of customer service sets them apart from many other auto manufacturers in the industry. With this understanding, Nissan developed the Nissan Owner First Award of Excellence.
The Owner First Award of Excellence is the highest award given to Nissan dealers in North America. To earn this prestigious award, Nissan dealers have to embody the customer-centric philosophy Nissan has adopted as a corporation. Only those who strive to provide Nissan customers with a truly exceptional ownership experience are even considered for the award.
The Nissan Owner First survey is sent out to all customers who either purchased a new Nissan vehicle or had service work performed on their current Nissan. This survey asks customers to rate their experience on a multitude of factors, from aspects of the showroom floor to their experience with the sales and finance staff. Service factors are also surveyed, ensuring that whether you take your Nissan in for a simple oil change or for a major repair, you receive fast, friendly and quality service.
Only dealerships that achieve the highest scores, across all areas, receive the Nissan Owner First Award of Excellence. When deciding which Nissan dealership to work with, look for a dealership that has won this exclusive award. A dealership that has been awarded the Nissan Owner First Award of Excellence several years have proved that they have mastered the exceptional quality standards Nissan strives for in their vision of customer service.